How can I resolve account access issues on Passionfroot caused by subscription status?
If you are experiencing challenges accessing certain features like live campaigns or browsing creators on Passionfroot, these issues may be linked to your account's subscription status. Below are the key reasons and steps to resolve this situation:
Restricted Discover Access
Your Discover access may show as "Not Approved" or be inaccessible due to subscription issues. This commonly happens if: Specific features like search and campaign creation may also become inaccessible as a result of subscription issues. Additionally, account restrictions due to policy violations or unresolved issues may also impact your Discover access. These restrictions are typically communicated via email. Check your inbox for notifications from Passionfroot detailing the reason and steps to resolve the restriction.
Subscription Lapse: You had previously subscribed to a Passionfroot plan but have not renewed it. Resolution: To unlock your workspace and regain full functionality, you need to re-subscribe to one of Passionfroot's available paid plans. After re-subscribing, your workspace will be restored for campaign management.
Limited Creator Browsing Access
Passionfroot has phased out the Free Plan, meaning access to browse creators is tied to subscription levels. If you cannot browse creators, it might be because your account: Additionally, your access to search functionality may also be restricted due to the same subscription-related changes. Your browsing access may also be limited if your account vetting status is "In Progress" or "Not Approved."
To unlock full access to Passionfroot - including creator search, campaign management, and premium features - upgrade to a paid plan like the Starter Plan.
How can I find and download my Passionfroot subscription invoices?
How can I find and download my Passionfroot subscription invoices?
Managing and keeping track of your subscription invoices is straightforward using the billing settings in Passionfroot. Follow these steps to locate and download the invoices associated with your subscription payments:
Steps to Access Your Invoices
Sign in to Your Passionfroot Account: Start by logging in to the Passionfroot platform using your account credentials.
Navigate to Billing Settings: Go to your account settings and click on the Billing Settings option.
Click on Manage Billing: Once in the billing settings, select the Manage Billing button. This will take you to a page dedicated to managing your billing details.
View and Download Invoices: Here, you’ll find a list of all your invoices. You can view them directly on the platform or download them for your records with just a click.