Passionfroot helps you get paid at the click of a button.
Managing payments on Passionfroot supports diverse user needs, offering tools like Stripe for credit card transactions and Passionfroot Bank Transfers for alternative methods, which are especially useful in regions where Stripe is unavailable.
Head to Payments, select the collaboration, and choose Request Payment.
Partners will receive an email with the payment link and the summary of their order and they can choose between credit card payment and Passionfroot Bank Transfer.
The payment link opens a payment page (see below). Partners can add their invoice details directly onto the invoice, pay and download the invoice afterwards.
Send a proposal together with a payment link
When you send a proposal, the payment link is automatically sent to the partner after they accept — no extra step needed. This is now the default behavior if you have a payment method set up.
💡 If you prefer to send the payment link manually at a later stage, you can switch to Manual when creating the proposal. Choose Manual if you need to set VAT or other invoice details yourself before the invoice goes out.
Passionfroot Bank Transfers
For select creators and partners we’re rolling out our exclusive Passionfroot Bank Transfers™️. In partnership with some of the top banks and payment infra providers in the world we’ve built the cheapest global payments solution in the Creator Economy.
How it works
Passionfroot Bank Transfers are initiated in the same payment flow you already enjoy.
Request payment
Simply request payment and sponsors will see an option to pay via Passionfroot Bank Transfer at checkout. This is the preferred option of many large brands.
Sponsor pays
Once the sponsor clicks on the Passionfroot Bank Transfer option they’ll get bank details for the transfer and be able to download an invoice for procurement (if needed). They can then initiate the transfer and we will make sure the invoice is updated as soon as the money arrives.
Track & receive payment
Our payment status indicators in your Payments tab will indicate the status of the payment depending on where the funds are.
How to get started
Bank transfers are only available for payments in USD at the moment. Always double-check your account details before submitting them to avoid issues. Keep documentation, such as bank statements or confirmation letters from your bank, ready in case verification is required. To ensure a smooth process for adding bank details:
Log in to your Passionfroot account.
Go to Settings → Payments → Manage payout methods → Bank transfer.
Enter or edit your bank details as prompted. This section includes both initial setup and updating existing details.
Verify the accuracy of the entered information.
Confirm and save the changes. Once completed, your bank details will be updated for automatic payment processing.
Invoices & Accounting
Passionfroot automatically generates all the invoices you’ll need for doing business and accounting. The invoices you need will differ if the sponsor pays via Stripe or via our Bank Transfer Flow as it determines who is Merchant of Record.
Payment Method | Merchant of Record (MoR) |
Stripe | Creator is MoR. Passionfroot is only the Payment Settlement Entity (PSE) |
Passionfroot Bank Transfer | Passionfroot is reseller MoR to sponsor. Creator is MoR to Passionfroot. |
Stripe Invoices
If your sponsor pays via Stripe you are the Merchant of Record, Passionfroot is not in the flow of funds, and the Stripe Platform extracts our fee and pays it to us. Hence you will find two invoices in your payments page:
Invoice for Sponsor: This is the invoice that is shared with the sponsor, and that you can use for your accounting.
Platform Fee Credit Note: This is a credit note for the fee Stripe/we extract from you that you can use in your accounting to account for the fact that the sponsor invoice contains the fee amount on it.
Passionfroot Bank Transfer Invoices
If your sponsor pays via Passionfroot Bank Transfer, Passionfroot is a reseller of your sponsorship and acts as the merchant of record vis-a-vis the sponsor. Then you are selling your services to Passionfroot, in which you are Merchant of Record vis-a-vis Passionfroot. Hence you will find two documents in your payments page:
Invoice for Sponsor: The invoice between Passionfroot and the sponsor featuring the full amount of the collaboration. This is not needed for your accounting, but we share it in case you should ever need to share it with a sponsor manually.
Seller payout invoice: The invoice between you and Passionfroot for your net payout. For example, if you sold an ad for $100 dollars and we charge a 15% sourcing fee, your payout invoice will show $85 as the payout amount.
💡 These two documents can legitimately show different VAT, and they can share a number. The Seller payout invoice is the one for your accounting — see Taxes / VAT below.
External Payment Links
If you share an external payment link, you'll receive an in-platform reminder highlighting what you'd be missing out on — payment protection, automated invoicing, and dedicated support. Partners clicking on external links you share will also see this notice on their end.
To keep your ranking in Discovery and maintain platform health, we strongly recommend keeping all payments on Passionfroot.
Ways to get paid
Credit card via Stripe (global card acceptance).
Merchant of Record (MoR): Creator. Passionfroot is the Payment Settlement Entity (PSE).
Passionfroot Bank Transfers (bank wire via Passionfroot).
MoR to sponsor: Passionfroot. MoR to Passionfroot: Creator.
Currently USD only.
If Stripe isn’t available in your country, you can still receive payments via Passionfroot Bank Transfers (USD). Brands that must pay by card will need Stripe.
Requesting payment
Go to Payments → select the collaboration → Request payment.
The brand receives a payment link and can choose Credit card (Stripe) or Passionfroot Bank Transfer.
If you send a Proposal with Auto, the payment link goes out automatically after acceptance.
Partners can enter their billing details (company name, address, VAT, etc.) directly on the payment page before paying.
Setting VAT. You set the VAT on the invoice yourself at this step, alongside your payment terms and due date. There is no account-level default and no automatic per-country calculation — the invoice carries exactly what you enter. If you need to control the VAT figure, send the proposal as Manual rather than Auto so you can set it before the invoice goes out.
Passionfroot Bank Transfers
How it works
You request payment; sponsor selects Bank Transfer at checkout.
Sponsor receives bank details and a downloadable invoice for procurement.
Funds arrive; the invoice status updates automatically; you see status in Payments.
Setup
Add/confirm your bank details: Account Settings → Payments → Manage payout methods → Bank transfer (double-check accuracy).
Keep bank statements/confirmations on hand if verification is required.
Fees & deductions
Intermediary/receiving bank fees and FX may reduce your payout; Passionfroot can’t control these.
To reduce fees/FX, consider a USD-capable account (e.g., Wise) or an account optimized for USD receipts.
You never need to “cash out” manually—payouts are automatic once paid.
Invoices & accounting
Who is Merchant of Record (MoR)?
Payment method | MoR to sponsor | Creator’s role |
Stripe (card) | Creator | The creator invoices the sponsor directly using Stripe on Passionfroot. |
Passionfroot Bank Transfer | Passionfroot | Creator invoices Passionfroot for their payout. |
What documents appear in Payments?
Stripe (card)
Invoice for sponsor (Creator ↔ Sponsor)
Platform fee credit note (for Stripe/platform fees in your accounting)
Passionfroot Bank Transfer
Invoice for sponsor (Passionfroot ↔ Sponsor) — for reference
Seller payout invoice (Creator ↔ Passionfroot) — for your accounting (net of fees)
Taxes / VAT
Step 1 — check who your customer is. It isn’t always the brand, and this is the most common source of confusion:
Stripe (card): you are Merchant of Record, so your invoice is to the brand. Compare your country against the brand’s.
Bank Transfer or wallet: Passionfroot is Merchant of Record to the brand. Your payout invoice is between you and Passionfroot GmbH in Berlin, so compare your country against Germany — not the brand’s country. If you’re a German business, that makes your payout invoice a domestic one even when the brand is elsewhere in the world.
Step 2 — the general pattern:
Same country as your customer: local VAT normally applies, at the applicable rate.
EU cross-border B2B: normally reverse charge. You charge no VAT and your customer accounts for it in their own return. The invoice needs the words “Reverse charge” — or the equivalent in your language — plus both VAT IDs. Reverse charge is not a 0% rate.
Customer outside the EU: normally outside the scope of EU VAT. That is not the same as a 0% rate, and some accounting systems treat the two differently.
You are outside the EU: EU VAT rules don’t apply to you; your own country’s rules do.
If you’re registered under a small-business scheme — Germany’s Kleinunternehmerregelung, the EU cross-border SME scheme, or a national equivalent — you may charge no VAT on domestic invoices. That doesn’t generally change how a cross-border supply is treated.
Our invoicing details, if you need to issue an invoice to us: Passionfroot GmbH, Chausseestraße 40A, 10115 Berlin, Germany. VAT ID: DE350317246. We’re a German company, so we don’t have a US EIN.
This is general information about how VAT is usually handled, not tax advice — your accountant or local tax authority can confirm what applies to your situation. If a figure on a specific invoice looks wrong, send us the invoice ID and we’ll trace it.
When do I get paid?
Status definitions
Your payout status shows in Payments, next to each collaboration. A creator can see these statuses:
Request payment: you have not sent an invoice yet. Request payment to send the invoice to your partner.
Payment requested: you sent the invoice, and your partner has not paid yet.
Processing payout: your partner paid, and Passionfroot is preparing your payout.
Paid out: Passionfroot sent your payout. For a card payment, the money is in your Stripe account.
Invoice voided: the invoice is void, and nobody can pay it.
Payment failed: the card payment failed. Open the support chat in your workspace.
If a bank returns your payout, the status goes back to Processing payout. The status does not show that the payout came back.
Timelines
Stripe (card) → funds go to your Stripe account immediately (less fees), then pay out to your bank per your Stripe payout schedule (commonly 2–7 business days, varies by country/account settings).
Passionfroot Bank Transfer → funds typically land in your bank within 3–5 business days after the brand pays. Weekends/holidays and international/intermediary banks can add time.
Bank holidays may cause additional delays in processing Passionfroot Bank Transfer payments, as banking systems are typically non-operational during these periods. Payments initiated on holidays may be processed on the next working day.
Troubleshooting delays (card or bank)
If your payout is late, check these in order:
Go to Payments and check the status. Payment requested means that your partner has not paid yet.
If the status is Paid out, look at the Paid out on date. The money can take up to 5 business days to reach your bank. If 5 business days have not passed, wait until then.
Go to Settings → Payments → Manage payout methods → Bank transfer and check your bank details.
For a card payment, check the payout schedule in your Stripe dashboard.
For a bank transfer, ask your bank if it holds the transfer or took a fee.
If the payout is still late, open the support chat in your workspace and give the invoice ID.
To avoid delays, returned, or canceled payments — and if your payment currently shows one of these statuses — please review your bank details on Passionfroot and confirm that everything is correct:
The bank accepts payments in the currency you selected
All required fields are complete and accurate
The bank account country matches the bank details Some banks need an intermediary bank to receive international transfers. We can only process payments to banks that accept SWIFT transfers directly in your selected currency. Bank holidays can also cause delays, as payments initiated on such days will be processed only once banking operations resume.
Editing, voiding, and re-issuing invoices
Edit an invoice: not possible once created.
Price is wrong: edit the collaboration (Calendar/Chat); the system will void/re-issue where possible; then Request payment again.
Brand billing info is wrong: open the invoice in Payments, Void (if unpaid), then create a new payment request. The brand re-enters details on the new payment page.
VAT is wrong and the invoice is unpaid: Void it, then send a new payment request with the correct VAT.
Stripe business details wrong on the invoice: Void, update business info in Stripe, then create a new invoice.
UI not updating after amount change: likely because the previous invoice was voided; send a new payment request to generate a fresh, payable invoice.
Already paid, and something on the invoice is wrong? Voiding only works on unpaid invoices, and issued invoices can’t be edited in the app — but that’s a product limitation, not the end of the road. Open the support chat in your workspace, give the invoice ID, and say what the invoice should show. We can look at reissuing a corrected document, and we’ve done this both for single invoices and for batches. If your accountant needs a formal correction document rather than a future fix, say so.
How do I split payments or create multiple invoices?
Bookings with multiple slots create one invoice for all dates. To bill in parts—e.g., 50% before the posting date and 50% after—split the booking into two collaborations and send two proposals:
Proposal 1 (Deposit 50%): set price to 50% and set the due date before the posting date.
Proposal 2 (Balance 50%): set price to the remaining 50% and set the due date after the posting date.
Each proposal generates its own invoice and payment request.
Checking payouts
Stripe payouts: view paid/pending payouts and transactions in your Stripe dashboard (open from Payments settings).
Bank transfer payouts: funds arrive directly to your bank. Typical arrival is 3–5 business days after you recieved the notification that the brand has paid. You can track status in Payments.
Fees
Passionfroot currently applies:
15% sourcing fee on marketplace/managed-sourced collaborations.
5% platform fee on organic collaborations.
Cancel an invoice
Open Payments, select the invoice, click Void (unpaid invoices only).
Regions without Stripe (e.g., India)
If you see Stripe grayed out on Passionfroot, use Passionfroot Bank Transfer instead. Set it up in Account Settings → Payments → Manage payout methods → Bank transfer.
Once saved, request payment normally - your sponsor will see the bank transfer option at checkout.
💡 If a brand requires paying by credit card, they can top up their FrootWallet via credit card and use it to pay you directly via Bank Transfer - no Stripe needed on your end.
Update my bank details
You can change your bank details in Settings → Payments → Manage payout methods → Bank transfer.
Click Edit.
Change your details.
Click Save details.
If a bank returned your payout, Passionfroot does not send it again on its own. After you save your new details, open the support chat in your workspace and tell us. We then send the payout again.